At TPEQ, your privacy is extremely important to us. We are committed to ensuring that your personal information is handled responsibly and transparently. This Privacy Policy comprehensively outlines how we collect, use, protect, manage, and disclose your personal information in compliance with the Privacy Act 1988 (Australia) and the Privacy Act 2020 (New Zealand). We strongly encourage you to read this policy carefully to fully understand our practices regarding the collection, use, and safeguarding of your personal data.

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1. Information we collect

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We collect personal information exclusively through voluntary submissions you make when interacting with specific features on our website:

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• Contact Form: We collect your full name, email address, selected service interest, and any additional information or message you choose to include. This helps us understand your requirements and respond appropriately.
• Newsletter Form: Your email address is collected when you subscribe to our newsletter, allowing us to send you relevant insights, updates, and news about our services, industry trends, and valuable resources.

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All information provided through these forms is securely stored using Webflow’s built-in storage system. This storage is strictly used for internal notifications, record-keeping, and administrative purposes. We do not engage third-party database providers or external data storage services to manage this information.

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2. Use of information

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The personal data we collect is strictly used for the following purposes:

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• Communication: To respond efficiently and effectively to enquiries, messages, and requests submitted via our contact form, ensuring seamless communication between TPEQ and our clients or prospective clients.
• Newsletter Distribution: To compile and maintain an email subscription list for sharing newsletters, industry insights, expert analyses, and informational updates. Currently, newsletters are manually distributed rather than automated.

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We guarantee that your personal information will remain strictly confidential. Your details will never be shared, sold, rented, or otherwise disclosed to third-party organisations, external businesses, or individuals without your explicit consent, except where disclosure is legally mandated.

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3. Cookies & session storage

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Our website intentionally avoids using tracking cookies or implementing analytical tracking tools, thereby upholding your online privacy. We do, however, utilise session storage, a temporary form of browser-based data storage, designed solely to enhance your browsing experience and enable specific interactive functionalities of our website. Session storage data does not persist beyond your current browsing session and is automatically cleared upon closing your browser.

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4. Embedded content & third-party tools

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To deliver enhanced functionality and provide rich, interactive content, we incorporate certain third-party services and tools into our website. These include:

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• Vimeo: We utilise Vimeo for video hosting and streaming purposes, enabling seamless playback of videos directly from our site.
• Marker.io: This tool allows us to efficiently collect, track, and manage user feedback submitted across the entire site, helping us continuously improve your browsing experience.
• jsDelivr CDN: We employ jsDelivr as a Content Delivery Network for efficiently serving JavaScript libraries, including Locomotive Scroll, Swup, Quicklink, and NoConsoleJS, thereby enhancing the performance and responsiveness of our website.

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As these services may have their own independent data collection methods, we strongly advise reviewing their respective privacy policies separately. TPEQ does not control these external policies and practices.

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5. Data security

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Ensuring the security and confidentiality of your personal data is a top priority for TPEQ. All personal information provided through our forms is securely managed within Webflow’s robust and secure infrastructure. Additionally, all internal notifications related to form submissions are handled securely to prevent unauthorised access. We adhere to strict protocols to ensure no unnecessary personal data is stored externally or retained beyond our operational requirements.

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6. Your rights

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You possess several important rights regarding your personal information, including the right to access, update, correct inaccuracies, and request deletion of your data. If you wish to exercise any of these rights, please contact us directly at contact@tpeq.co. Our team is committed to promptly addressing all requests in full compliance with applicable privacy legislation in Australia and New Zealand.

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7. Policy updates

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We reserve the right to periodically update or revise this Privacy Policy to reflect necessary changes in our practices, evolving legal requirements, or improvements to our services. Whenever updates occur, the revised policy and the date of revision will be prominently posted on this page. This transparency ensures that you are consistently aware of how we handle your personal information.

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8. Contact us

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If you have any questions, concerns, or feedback related to our privacy practices or this Privacy Policy, please reach out via our Contact page or email us directly at contact@tpeq.co. Your privacy, satisfaction, and trust are paramount to us, and we always welcome your enquiries and feedback.

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